Terms and Conditions
I (Client) agree to pay Murray Technology Services to repair, analyze and troubleshoot my computer hardware at a rate of $50 per hour Residential/$75 per hour Business for Remote Support Services. Minimum charge is $30 for 30 mins. Time will be billed to the nearest ¼ hour.
Minimum charge of 1 hour applies to all Onsite support undertaken and will be billed at $65 per hour Residential/$85 per hour Business which includes travel time within the Santa Cruz County area only. Monterey and Santa Clara Counties will require a travel fee of $25.
The In Shop services are billed at a flat rate; therefore an hourly charge will not apply.
Payment is due prior to the remote call. Payment will also be due after all services have been completed.
- We do accept checks but they must first be approved. Please contact me with any questions. Paypal is the preferred payment along with Credit Cards or Cash upon delivery of services.
- Billing starts at the time of the appointment.
Although Murray Technology Services will endeavor to conduct all activities in a timely manner, I understand that troubleshooting issues may be a time-consuming process and agree to pay Murray Technology Services for troubleshooting time as necessary. Most jobs can be complete within 1-2 hours. Should they expect to take longer a flat rate price will be applied to residential services.
If Murray Technology Services is requested to conduct further research on a specific issue, Client will not be billed for research time off-site, but will be billed for research time while at Client’s site/computer.
Murray Technology Services reserves the right to recommend another IT company if the troubleshooting requires the assistance of another IT company to assist. Client will contract with the other IT company separately.
We will install any free programs that you grant permission/ask us to install, while we always try to do our best with the installations, some free programs do not work on all computer systems. If we install a free program for you and you have problems with it, we will uninstall it, but will not give continued free support on the product.
I (Client) also certify that I will indemnify and hold harmless Murray Computer Repair for any and all data or software that may be lost or erased, as well as for any consequence of the erasure or loss of that data or software. You may therefore find that certain personal / downloaded data previously stored on the computer is no longer accessible. It may be necessary to restore your date from your personal backups. Although Murray Technology Services will take every precaution to preserve all data and software on the computer, the client is ultimately responsible for having a proper backup in place. MURRAY TECHNOLOGY SERVICES recommends that all client have their data backed up prior to services. The customer accepts full responsibility for their software and data and MURRAY TECHNOLOGY SERVICES are not required to advise or remind the customer of appropriate backup and other procedures.
If I require training in backup methods or implementing backup procedures, Murray Technology Services will provide training or backup services to me at an additional rate. I further agree to indemnify and hold harmless for any and all hardware or software malfunctions or accidents that may occur before, during or after work is performed on Client’s computer, and for any results thereof.
Warranty Repair: Murray Technology Services warrants repairs for thirty (30) days following the return of the equipment to the client. If a failure occurs during the warranty period, service for the original problem will be provided free of charge. The 30 day warranty applies to labor only. Murray Technology Services warrants all new, supplied hardware for 30 days from the date of purchase or installation unless specified otherwise; thereafter, applicable manufacturer warranties apply. The warranty excludes computer faults caused by physical damage, software issues, mal-ware, and end user errors.
Virus Removals: I also certify that I will indemnify and hold harmless and will pay for added support to MURRAY TECHNOLOGY SERVICES for any software repairs necessary after a virus has been detected and removed off a computer. Viruses in a computer can cause many problems, we cannot control what or how the virus affected the computer before our removal. All steps will be taken to remove the virus properly and effectively. We will be sure to contact you and keep you updated on all work being performed.
We have a 7 day guarantee on our virus/malware removals. If within 7 days you suspect you have an instance returning, please call us immediately. If after 7 days and you have a returned infection, we will discuss what Antivirus products you purchased and decide on the best level of support. There is no guarantee or warranty that a virus will never get through any product either purchased by Murray Technology Services or any other brand you buy online or off the shelf. I HIGHLY RECOMMEND that you purchase a paid Antivirus solution, but if it is not feasible a lesser known product will be provided. However I can not offer any Support for the product unless purchasing a protection plan.
Confidentiality Agreement: Any private information stored on your computer or viewed by our computer repair technicians during a remote support call will be held confidential. Due to the requirements of the repair, if approved by you, the client…we will back up your data to insure it’s integrity. This is done to ensure that a customer has all the files they need when a computer is returned after a restore. During a remote support call, the data is always backed up to the clients computer or external hard drive. We do not back up the data on Murray Technology Services servers. If requested, we will destroy any copies of your data immediately after the repair is complete. If requested, we will hold your data for 30 days. Any private or personal information provided to Murray Computer Repair will be kept confidential.
We offer a “no-fix-no-fee” policy on all computer repairs. If the problem cannot be fixed or diagnosed, you will not be charged. If having spent time diagnosing the computer and you decide not to go ahead with a repair once a diagnosis/quote has been made, a diagnostic fee will be charged.
Our Mission: Our Goal is to give our clients 100% satisfaction! We are not happy unless you are! If you have any questions and need more details please do not hesitate to contact me. Once you have agreed to these terms we may continue with Booking an appointment and providing support for services.